I do electro-mechanical field service. I have also done phone support for technical equipment. So, I know the game on both sides. One of my customers bought a Laguna router, which now has problems due to a bad install (on the customer’s part). I have identified the problems, but was looking for assistance with the missing parts and perhaps a schematic.

*As far as a review I must say that in my 40+ years of work, I have rarely encountered a more frustrating experience than Laguna’s support. The support lady who answers the phone talks a-mile-a-minute but eventually figures out what machine I am working with — the model and serial are irrelevant; they go with the customer’s name and address or something odd like that — then assigns a case number and tells me that “Robert” will be handling my case, but right now he is:

1. Away from his desk
2. On the phone
3. Dog ate paperwork
4. His grandmother died

OK, I made up some of those. Anyway, point is that support is never there to talk, nor have they have ever called back or answered emails?
So it may be that their equipment is ok — although it seems to be comprised of cheap Chinese knock-offs — but God help you if you need subsequent support.

I would never buy Laguna Tools stuff.

Laguna has played with multiple suppliers in the short time they’ve been selling lasers and they quiet have know-how and support of their co2 lasers. Their prices are attractive but again my concern was if I bought their latest import their selling today will they be selling replacement parts to it-a year or two from now?

In my short four months working there, I was expected to produce high turn out – while being QC on equipment that needed too much adjustment for the time frame given? Most of the quality problems stemmed from poor pre-assembled equipment and parts with wood and metal damage during overseas shipping.

Despite the price, I certainly won’t buy products from them – since I know the quality.

Thank you all for the recent information on Laguna. I’m in a difficult decision of buying a CNC Router and a Laser and they do offer a slightly cheaper price. I haven’t purchased just yet, but I have 2.5 years with a Boss LS2030 Laser and can say that from the video on a Laguna Laser is that it looks practically the same machine, just a different paint job, a different material height sensor (Boss’ is right in the lens head, instead of on the side) and different location for the usb port, side as opposed to top of the machine. Other than that they are the same looking, and Laguna is a bit cheaper.

I got excellent support from Boss when needed.

I’m not sure I want to make the jump in this direction though because although it’s a 150 watt -65 works great for what we need, does laser cut .25″ and is cheaper to replace (haven’t had to do that yet).

For the Router, I found another company Forest Scientific that offers a fully enclosed 5 ATC router for a little less than their 3 ATC router. the biggest difference is water cooled spindle vs. air cooled, No computer vs. computer. No case or stand vs. case and legs. Laguna’s 15% off for both machines..ugh! -it makes this decision even tougher. More advice in the next day or so would be greatly appreciated.

Prices are comparatively good IMO due mainly that they resell versus being a ‘manufacturer’. “Laguna Tools is a premium manufacturer of woodworking and metalworking tools.”