Laser Depot USA Review

Avatar for AlHutchinsonAlHutchinson

Recent comments below suggest Hurricane Lasers changed to VipLasers.com and now Laser-depot-usa.com.  Forums will show recent activity.

http://www.sawmillcreek.org/showthread.php?234901-Laser-Depot&p=2463119&posted=1

http://www.cnczone.com/forums/complaint-and-praise-discussions/199700-software-9.html

http://www.cnczone.com/forums/hurricane-laser/143439-sketchiness-surrounding-hurricane-lasers-4.html

https://groups.google.com/forum/#!topic/ReverseSpace/vd1C6zYVn10

http://laser-depot-usa.com/why-laser-depot/testimonials

This comment may clear up some questions.  A recent (April 2015) CNC Zone Forum review of Laser Depot USA:

“I am very sorry for your experience, I am only in a fraction of the trouble you went through, but John Kasper is at it again, his new alias is Laser-depot-usa.com and he pretty much did the same thing to me.
He agreed to provide a product at a price and a delivery date, then didn’t respond once I became concerned, then didn’t respond until I filed a paypal dispute, of course he talked his way out of refunding me, only to find that he was just shining me on to relinquish the paypal hold, I deeply regret closing the dispute. Of course he didn’t make delivery date he promised, just some stories, now he refuses to refund my money.

So those that find this forum, can note that John Kasper has relocated, obviously something you only do when you are trying to shed a bad reputation, otherwise if you really had great customer service, you wouldn’t want to change your name and brand over and over. hopefully my long standing relationship with my credit card provider can save my money.”

So again, Buyers Beware.

John Kasper is now at Laser Depot USA, aka laserdepotusa.com

I guess its unfortunate that he touts american service, but really isn’t doing it justice. what happened to holding up to your word, offering and meeting that agreement, and just don’t make promises you can’t keep.

I have a chain of emails, not really going to post them unless they are requested. Just know that he is a talker, but once you pay, its just a gamble I won’t make again.

Those that were curious, it was a purchase of a PURI PRH-1800 160W laser Tube with a set of Meller Optics, had talked me into a great sounding deal, $1500 out the door, but I guess it was too good to be true.

-JDRISCH

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Automation Technologies Inc Reviews: High Precise!

Avatar for AlHutchinsonAlHutchinson

Automation Technology is based out of Streamwood, IL.  They sell mostly cnc machines, parts and co2 laser cutters and parts.

Automation Technologies, Inc Review Links:

http://www.cnc-arena.com/en/forum/my-new-kl6060-desktop-cnc-router-initial-review–177687.html

http://www.cnczone.com/forums/open-source-cnc-machine-designs/152736-automated-technologies-inc-dealt.html

http://www.cnc-arena.com/en/forum/g-weike-storn-600-direct-weike-full-spectrum-hobby-5-any-advice-appriciated–201378.html#post1485175

http://www.cnczone.com/forums/general-laser-engraving-cutting-machine-discussion/302322-chinese-manufacturers-local-distributors-usa-2.html?s=65ed451c26ae0f1822e8984f0f212754

Customer Testimonials

https://www.bbb.org/chicago/business-reviews/information-technology-services/automation-technology-inc-in-hoffman-estates-il-88649579

What has me confused with this outfit is the  U.S. address.  At the same time I get a strong Chinese vibe on their website and especially email conversations.

Even though they’re based out of a suburb of Chicago, Illinois but it was apparent that they’re “flipping” lots and lots of imported machines and parts.  Almost a broker of sorts only using a U.S. address.  Word out on forums at the time of this writing is they’re a ‘no frills’ type company shipping items in short order but without documentation.  Complaint from feedback above is inconsistent local supply of  parts and ongoing support.

When I contacted AT I got help and email support.  But, their machinery is akin to buying a “40W HIGH PRECISE laser carving machine” on eBay.

Every time I asked about a specific machine I was told there was only 1 left and that more would come next week but of course a more expensive model was readily available.  The prices were very cheap…VERY cheap.

TIP:  Never buy baby blue $870 “laser engravers”.

Software on their imported machines is Chinese Logo Work which is similar to Lasercut, not terrible but dated and a very limited in terms of what files it will work with. I’ve worked with LaserCut 5.3 some but I much prefer Laser Works.  In the end my personal Automation Technologies review is that sometimes cheap can get expensive real quick.

I’d do a due diligence on this company before buying any machine. Here’s their actual return policy – 5 words:

2 REASONS FOR RETURNS:

-Wrong Item Shipped
-Deffective Item

* All returns must be authorized. *

But, what if don’t like the “item”?

Could be wrong but the “company address” is stated as a mailing address?

[I]Mailing Address:

Automation Technology Inc.
2104 Stonington Ave,
Hoffman Estates, IL 60169

My suggestion would be to look at more reputable U.S. laser cutting companies that manufacture their machine in house such as Epilog, Trotec, Universal, Trumpf  that offer a better quality machine, software, support tech’s that show a history and a warehouse to visit as there are quiet a few to choose from as reviewed throughout this blog.

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